Ridgid power tool warranty

Has anyone used the Ridgid power tool lifetime warranty?

I'm sure some have used it successfully. My experience was not so good. I bought a miter saw primarily because of their supposed warranty. Tried to register it when I bought it, through their normal online procedures. They wouldn't accept it and kept asking for more and more "proof". I eventually had to cut the physical UPC code off of the box and mail it and the receipt in. And they STILL refused to register my saw. If they try that hard to keep from registering a product, I can't imagine they're too keen on honoring the warranty for products that are registered.

The thing about Ridgid power tools is it's really just a Home Depot store brand. Not to be confused with the real Ridgid (aka Ridge Tool Company) famous for its plumbing tools. So, what happens when HD's licensing agreement with Ridgid expires and HD decides not to renew it? Will HD continue to make good on their purported lifetime guarantee?

(quoted from post at 09:14:34 03/24/21) The thing about Ridgid power tools is it's really just a Home Depot store brand. Not to be confused with the real Ridgid (aka Ridge Tool Company) famous for its plumbing tools. So, what happens when HD's licensing agreement with Ridgid expires and HD decides not to renew it? Will HD continue to make good on their purported lifetime guarantee?

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Home Depot is the exclusive retailer for their power tools, but they aren't owned by Home Depot. TTI owns the brand. Same company that owns Milwaukee and Ryobi.

not worth the effort

I've bought there shop vac, my first bad shop vac, they wanted you to ship motor(to
expensive to ship). 2nd shop vac went bad, had to send pictures of motor & got a
new complete unit.

It seems like they know how to stall and aggravate, the customer!

HAW HAW HAW what a JOKE . I got suckered in . WAY back when they first brought out there tool line the big sign over the tool dept at Homer Depot READ BUY ANY RIDGID CORED OR CORD LESS tool BEFORE DEC 31st and get FREE LIFE TIME WARRANTY INCLUDING THE BATTERYS , i had just left the millworks dept and dropping almost three grand on new windows for this old house and i stopped and looked at them new ORANGE TOOLS and decided that yea i could use a new CORDLESS drill . NOW do i get a 12 volt - a 14.what ever it was or do i jump up to 18 volt ????? Well i am NOT a contractor so i figured i did not need 18 but that HD 12 volt looked pretty good to me and i bought it . I was on the road at the time and did not have the time to really use it much , all the Warranty paper work was filled out the day it came home and was sent in . It was two years from when i bought it that i really started to use it and first the batterys started to leak and ate the contacts in the switch and the battle was on . I had a huge shell we say disagreement with the assistant store manger to the point that had he said one more word to me i would have dropped him when he RAN off and got the manager who was a woman and the battle started all over again and they were calling me a lier till and older employee came over and enlightened them that yes that is what the sign read when they came out , and my drill and batterys were fixed and replaced , till they went a second time and the fight was on that Ridgid had NO record of my warranty papers ever being filed BUT to keep me happy they gave me a new 18 volt drill and driver and oh the Radio pkg. and FILLED out the warranty papers at the store and sen them in along with the new 1/4 sheet palm sander that four weeks later threw the head off hitting me in the tender spot and dropping me to my knees and the fight was on again and to CALM me and not have people come thru the door and hear the fight and them leaving they gave me a new sander that yep in five days tossed the sanding head this time giving me a nasty gash in the forearm and this time no fight just handed me a new one with the IMPROVED head that held up for a while but now will not hold the paper on . So i replaced it with a Makita and no more problems if i want to blow thru ten sleeves of paper it just runs and runs and has run now for over 10 years . The NEW replacement 18 volt drill the chuck is JUNK the 2 Amp batterys will not even run the radio for more then three hours or 10 hold in Oak. and the 4 amp batteys now ya can't even find them and they were almost a 100 bucks a pop. Ask my buddy what he thinks about Ridgid tools he threw the last Ridgid sawsall at the one smart mouth assistant manager . Never knew he had that kind of temper .

The worst vac in the shop is a Ridgid.

It works, but nobody will use it because it has so weak suction, but the worst part, to dump it, it has to have all the tools emptied, the tool carrier disassembled, then it can be dumped, then has to be reassembled...

Way too much trouble, so it sits unused.

I have a number of Rigid products,, screw gun, 8 years old used a LOT still all like new,, 71/4 hand saw (this one is a a good as any high dollar one I have used) 9' plug in grinder,, not as smooth running as my Sioux but 1/4 the cost,, plenty of power and happy with it,, drill press, 7 years old used all the time works like new yet,, jaw horse type vice,, 12 years old works fine,, sits outside 99% of the time,, I bought a 4' cordless grinder,, works fine but eats juice up fast, I have two shop vacs,, both bought on the black friday sales,, both under 40 bucks 6hp rating,, one in the house other is used in one shop or the other, it has sucked out my drills for the past 12 years,, both still work like new,, never needed a warranty on any item yet,, to me they all have ran way past any other mfgs warranty would have had any way,, I have owned millwakee, dewalt and black and deck por series,, what i have now is far better balanced and holds power longer than any other brand I have bought,, all the others are long since trashed with less hours than what I run now,, for me I will buy this brand when I need more,, very happy with it so far,,

I am on my 3rd or 4th Ridgid cordless drill.
I get 18 months or 2 years out of one before the clutch goes kaput.
You gotta look at most cordless tools as an expendable item - like blades for a circular saw or Sawzall. Use them up then toss them.
If you want a longer lasting tool stick to corded tools or buy high end cordless like Bosch or Panasonic.
Used to be I got best bang from Ryobi cordless drills but they cheapened them so I quit the brand. Now best bang is Rigid.
Cordless drills are NOT a lifetime tool.
If you want a lifetime drill buy a brace and bits.

My son has used it quite a few times on batteries and drills. Turn around was about six weeks for his last go round. Just register them online and in time like you're supposed to and the warranty is flawless other than being a little slow.

I have them and the warranty works for me, 4 batteries and a charger have been replaced with a phone call, 1/2 impact and 3/8 drill had to be returned to repair center. Impact was fixed and drill was replaced, but it took a few weeks.

Steve@advance,

I can hardly believe it. We ran shopvacuums for weeks, if not months on end. The only vac that survived were rigid brand with the stainless drum.

I personally emptied them, then ran them until full again. Weeks of near-continuous running.

All other brands smokeed.

D.