I have spent ALOT of time on both sides of parts counters. You guys should really work in a parts department sometime and see just how customers are ! Most have no clue as to what they even have ! Many more really make you wonder how they survive the day running machinery that is as dangerous to operate as most of it is. This equipment can really mess you up. You also really need to work at one to see how BAD the owners and managers are ! I have yet to work for an employer that gives a darn or pays you more for going the extra mile to help customers ! I have even been chewed out by a manager who thought I was on a personal call when I was actually helping out a customer. He meet me in the parking lot the next morning and fired me ! I have spent many a night worrying about someone's parts order like the one fellow mentioned his favorite guy did. So maybe next time when you get poor service from a parts person remember it starts with management ! They are not hiring the good ones and they are not providing ANY worthwhile training to help any of them provide better service. You pretty much get on the job training trial by fire ! And it ends with you. If you don't even know what your model is and serial number good chance you are not going to get the right stuff the first time ! You would be surprised at how many people call into my work and have no clue to model number or pretty much don't want to look for the serial number even after being told where to look for it ! They would rather argue with you and make excuses instead of actually going and looking for it. Another great thing now is all those calling in from cell phones while driving down the road. You can barely hear them and connections cut in and out as they drive around. Find a spot with a good signal and stop and pull over !
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Today's Featured Article - Gatherin of the Orange - by Rick Nikolich. In July of 1998 I was talking to fellow Allis Chalmers collector Mike Schilling about the annual "Gathering of The Orange" AC show coming up in August of 1999. He got this wild idea that we should get a convoy of AC tractors and drive them from Charlotte, Michigan 105 miles to LaGrange, Indiana.
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