Posted by jimg.allentown on December 10, 2018 at 11:31:15 from (98.115.30.180):
In Reply to: Repair shop question posted by 300jk on December 08, 2018 at 11:21:05:
Even though this post is a couple of days old, I would add a few things here.
Importantly, no matter WHAT the labor rate is, diagnostic time is not wasted tine. When I was working in dealerships, I insisted on doing the diagnostics BY THE BOOK to be sure that a part I was replacing was truly bad. Charging a customer for parts that were just "thrown" at a problem is simply wrong. In most cases, a customer has no idea that a mechanic or shop is cheating them. I had multiple conflicts with management over diagnostics. They all want the quick fix and out the door. Unfortunately, there are plenty of hacks that will just start changing parts.
I recall when Ford first came out with their distributorless ignition, one was towed in as a "no-start" and dropped in my bay. I had not seen one before, and I had no idea where to start. We did not have the diagnostic tools available that came along later. Of course, the service writer wanted me to just change the ignition module and send it out the door. Problem was that the module at that time was very expensive and had to be ordered. It did not fix the problem. The problem came back to a crank position sensor, and there was no easy way to diagnose it short of opening the service manual and following the diagnostic tree to determine the problem.
The big problem comes in when everybody wants quick and short answers to every problem. Many times, that does work, but then a stubborn one comes along. Who is responsible for the first several failed attempts at repairing it using quick, short answers? Sure, they tried to save the customer money, but doing a half-assed job really does not save anything in the long run. It just develops a bad reputation for either incompetence or over charging.
In my personal experience, I will take the time to be as sure as I can before I start changing parts. Especially when those parts are expensive ones!
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