I agree with others that there are 2 sides to this discussion. I have often stood behind customers who argue with the parts guy, don't know what they want, etc. When it's my turn, the guy's jaws are pretty tight already and I try and lessen his burden by being polite and cordial and sometimes even commenting on the previous shopper. Usually end up getting a smile out of the counter guy with a little more service and sometimes even a deal on something.
Life's too short to go around making yourself and the people around you miserable and I try and not let others get to me either. I can excuse ignorance or mistakes on the part of people. After all, none of us is perfect. But if a guy is rude or has an attitude, I'll just take my business elsewhere and don't let it get under my skin.
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Today's Featured Article - Third Brush Generators - by Chris Pratt. While I love straightening sheet metal, cleaning, and painting old tractors, I use every excuse to avoid working on the on the electrics. I find the whole process sheer mystery. I have picked up and attempted to read every auto and farm electrics book with no improvement in the situation. They all seem to start with a chapter entitled "Theory of Electricity". After a few paragraphs I usually close the book and go back to banging out dents. A good friend and I were recently discussing our tractor electrical systems when he stated "I figure it all comes back to applying Ohms Law". At this point
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