Ralph, I'm with you. Poor customer service does not feel good, and unless forced ain't going to get my money.
Two places here local for me to buy the tin/metal for my new building, guessing between roof and walls going to cost $5,000.00. A big chunk of money for me in this economy. I'm getting very bad service from both, went in Monday, left my plans, talked to the reps, both said they will get back to me Monday.
It is Friday, I called and both said oh sorry, we have been so busy, will get back to you later today. It is 4:15pm here, nothing. I'm looking for new vendor.
I'm a good customer, I'm resonable, I pay when I recieve and I only expect good customer service. Not getting it I go somewhere else. The point here, is do what you say you will do. If they had said I'll call you Friday, I would not have expected a call Tuesday.
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