Posted by Jiles on December 08, 2011 at 07:37:07 from (68.62.164.204):
I have a BOSCH Tassimo Coffee Maker that cost over $100.00. For those who are not familiar, it makes individual cups from a small packet.
Anyway, it stopped working and I called the company.
The rep asked for identification numbers on the bottom of maker, asked what the problem was and asked how long I had owned it. I stated "two or three years"
After a brief wait, he asked my name and mailing address. I asked "what for"? and he informed me that they take care of customers and will send me a NEW maker and all they require is that I send them the old one and they pay postage!
Just refreshing to have some customer service in today's market.
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Today's Featured Article - History of the Nuffield Tractor - by Anthony West. The Nuffield tractor story started in early 1945. The British government still reeling from the effects of the war on the economy, approached the Nuffield organization to see if they would design and build an "ALL NEW" British built wheeled tractor, suitable for both British and world farming.
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