I worked in the aircraft industry for almost 35 years and, while I was not in customer support, we went out of our way to make sure the customer was happy with our product. By god they pay hundreds of millions of dollars for some of our products so they darn right have the expectation that it should be right!
It amazes me how difficult it is for manuafacturers in the other transportation sectors to stand by their product. Your problem at those low hours was "intuitively obvious to the casual observer" a material or manuafacturing defect of a critical system that crippled the tractor for normal use. It"s not even an expensive part but it would take some labor to replace it. That part should have failure frequency of 10^-9 to 10^-12. Now they have lost a customer because they won"t own up to the problem that should never have happened. I"ll never figure this attitude out!
Out of curiousity, what ould your approach be in small claims court? The warranty has expired. Would it be "implied fitness for the intended purpose"?
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Today's Featured Article - Usin Your Implements: Bucket Loader - by Curtis Von Fange. Introduction: Dad was raised during the depression years of the thirties. As a kid he worked part time on a farm in Kansas doing many of the manual chores. Some of the more successful farmers of that day had a new time saving device called a tractor. It increased the farm productivity and, in general, made life easier because more work could be done with this 'mechanical beast'. My dad dreamed that some day he would have his own tractor with every implement he could get. When he rea
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