That is what is wrong with most companies in this country. Customer is treated like crap while they stand around pointing fingers. Warranty doesn't mean what it used to.Dealers and Headquarters point fingers at each other. No one wants to take charge and do what is right by the customer.
I am working on a tractor at this time. Where the head lights have never worked. Called the OEM and was told it was the light switch. They knew it was bad but didn't bother to call the customer. Would only change it if the customer brought the tractor in for service.
When I worked for Onan (before Cummins took over). The customer came first. Had one guy with an RV generator. Leaking oil since day one. It was one year out of warranty when I called the factory. Told them this thing has been leaking from day one. The response from Onan was. Pull it and give the man a new genset. You don't see coverage like that anymore.
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Today's Featured Article - Usin Your Implements: Bucket Loader - by Curtis Von Fange. Introduction: Dad was raised during the depression years of the thirties. As a kid he worked part time on a farm in Kansas doing many of the manual chores. Some of the more successful farmers of that day had a new time saving device called a tractor. It increased the farm productivity and, in general, made life easier because more work could be done with this 'mechanical beast'. My dad dreamed that some day he would have his own tractor with every implement he could get. When he rea
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