That is what is wrong with most companies in this country. Customer is treated like crap while they stand around pointing fingers. Warranty doesn't mean what it used to.Dealers and Headquarters point fingers at each other. No one wants to take charge and do what is right by the customer.
I am working on a tractor at this time. Where the head lights have never worked. Called the OEM and was told it was the light switch. They knew it was bad but didn't bother to call the customer. Would only change it if the customer brought the tractor in for service.
When I worked for Onan (before Cummins took over). The customer came first. Had one guy with an RV generator. Leaking oil since day one. It was one year out of warranty when I called the factory. Told them this thing has been leaking from day one. The response from Onan was. Pull it and give the man a new genset. You don't see coverage like that anymore.
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Today's Featured Article - Third Brush Generators - by Chris Pratt. While I love straightening sheet metal, cleaning, and painting old tractors, I use every excuse to avoid working on the on the electrics. I find the whole process sheer mystery. I have picked up and attempted to read every auto and farm electrics book with no improvement in the situation. They all seem to start with a chapter entitled "Theory of Electricity". After a few paragraphs I usually close the book and go back to banging out dents. A good friend and I were recently discussing our tractor electrical systems when he stated "I figure it all comes back to applying Ohms Law". At this point
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