Posted by wisbaker on May 06, 2012 at 11:19:53 from (207.118.179.78):
In Reply to: OOPS !!!!!!!!!!! posted by NCWayne on May 05, 2012 at 20:34:02:
Times like this folks might realize that fixing someone else's machines isn't all gravy and big profits. You don't say what the customer felt about the original repair bill, maybe he is someone that understands the cost of running a shop and having to net enough out of a job to keep you feed your lights & water on and a little in the back to cover things like this. If the head is out of warranty and they make it right I'd be thankful for that, leaving the question how good of a customer is this, if you bleed cash and make it right will he be happy or will he tell everyone about YOUR shoddy workmanship? If you make him whole at no or little cost 1- can you afford it? 2- will the customer be happy and tell everyone how you stepped up when it wasn't really your fault? and 3- will the next head be good or are you launching another time bomb?
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