If I might offer a little different perspective on this subject. My partner and I own and operate a ten bay general repair shop. Your e-mail doesn't give enough detail to properly evaluate the situation. Did your BIL take the car in to have an estimate? Or did he call and possibly a service writer go by the book and quote the job? There are SUV's that you do have to remove a c-clip to get the axle out. No fun to do, by the way. Lots of times the estimating books or software are very inaccurate. I do my best to avoid over the phone estimates. As to the horror stories about being ripped off, yes that happens. Techs and shops are good, bad, and or incompetent, the same as doctors, politicians, teachers, etc. When is the last time you can remember a doctor admitting to a bad diagnosis? In my experience, most of them simply say they need to run more tests. Recently I had a gentleman come into my shop and point out that I had improperly diagnosed and repaired his Honda Accord, just about a year ago. I checked it out and sure enough I had indeed replaced the wrong part. I refunded most of his money. I couldn't even blame one of the techs, I had done the job myself. Do you know why they put erasers on pencils? Everybody makes mistakes. Only one person has ever led a perfect life.
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Today's Featured Article - Third Brush Generators - by Chris Pratt. While I love straightening sheet metal, cleaning, and painting old tractors, I use every excuse to avoid working on the on the electrics. I find the whole process sheer mystery. I have picked up and attempted to read every auto and farm electrics book with no improvement in the situation. They all seem to start with a chapter entitled "Theory of Electricity". After a few paragraphs I usually close the book and go back to banging out dents. A good friend and I were recently discussing our tractor electrical systems when he stated "I figure it all comes back to applying Ohms Law". At this point
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