Did you offer to pay for the info up front? I'm guessing not, and therein lies the answer. Why should they provide you the info for free? In their eyes, they have a capital investment in repairing vehicles, why should they help you do it cheaper for free. Same with the parts guy. From his perspective, looking up parts for a 20 year old truck is usually a waste of time, so he does not try hard, if he happens to find the part it usually does not sell anyway. I don't condone this, I think every person in the door should be treated as a potential customer, and are at my shop, but some people become jaded, especially in the dealer world.
This used to happen all the time at the Cadillac dealer I worked. We had manuals back to '77. If you were a good parts customer or patient, we would look stuff up or photocopy. Come in acting like we owed you something and we wouldn't have it.
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Today's Featured Article - An AC Model M Crawler - by Anthony West. Neil Atkins is a man in his late thirties, a mild and patient character who talks fondly of his farming heritage. He farms around a hundred and fifty acres of arable land, in a village called Southam, located just outside Leamington Spa in Warwickshire. The soil is a rich dark brown and is well looked after. unlike some areas in the midlands it is also fairly flat, broken only by hedgerows and the occasional valley and brook. A copse of wildbreaking silver birch and oak trees surround the top si
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