Wayne, I doubt as a one man show you would put very much of a dent in a huge dealership operation. From my experience, guys like you handle a lot of the work that dealerships would rather avoid anyway.
How would these dealerships know whether you are working on your own machine or someone elses. You are still buying parts from them, which makes you a customer. You actually buy more than a normal through the door customer, as you are working on machines all the time.
Luckily for me I havent had to go the Ford/New Holland dealer for parts in two years. So who would be the better customer, you or me? You would surely spend more in a year than I would. They havent made a cent off me in that time.
I do understand your complaint, because I see the same thing. The New Holland dealer I use is hands down the best dealer I have ever used. They look things up, they will help, lend me tools, etc. And because of that, they know when I need a part I come see them. The JD ag dealer is pretty good, but not quite like the NH guys.
The JD construction dealer(AIS Michigan) has to be the rudest people I have ever seen. Asking for filters and parts really seems to be an inconvenience to them. Other people have told me the same experience. Seems they want to deal with the big commercial accounts not the little guy. I even asked the local JD Ag dealer if they could get me my dozer parts so I wouldnt have to deal with the parts people at AIS. They most of Michigan, so not too much choice.
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Today's Featured Article - An Old-Time Tractor Demonstration - by Kim Pratt. Sam was born in rural Kansas in 1926. His dad was a hard-working farmer and the children worked hard everyday to help ends meet. In the rural area he grew up in, the highlight of the week was Saturday when many people took a break from their work to go to town. It was on one such Saturday in the early 1940's when Sam was 16 years old that he ended up in Dennison, Kansas to watch a demonstration of a new tractor being put on by a local dealer. It was an Allis-Chalmers tractor dealership,
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