Wayne; IF your side of the story is 100% fact; then I agree the other guy should have atleast made a phone call.
But I learned at a early age there is usually 3 sides to every story. Your side My side and the TRUTH.
In your mind you feel that you have 100% of the facts and the whole truth so I can understand your feelings. But stop and think about it for a second. You really only have ONE side of the story (the customers) It would not be the first time a customer has given a line of bull to make someone feel sorry for them; give up their Saturday; and drive 210 miles (315/1.50) to do a repair they most likely knew needed done before they even draged the broken piece of machine over there.
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