Competence, competence, competence. I am not willing to spend a $1000 fixing the mistakes some clown caused on a botched $200 repair. So many repairmen cause $500 damage to roads, etc just doing a $300 repair.
Reliable. Do what you say you are going to do, when you said you were going to do it, at the price you quoted. If you can not quote an exact price...explain why...up front.
Trust. I don't want to worry about you and the skuzball tattoo'd druggy riding with you stealing all my stuff, while you are on the property. Look and act professional.
Expect to be inconvenienced. If going water skiing this afternoon is more important than my repair, you have sent me a strong message about what you think of my business.
Personality...way down the list. Don't be a jerk, but i am not hiring yo to be my buddy.
Last. Answer your phone. It may be the biggest job of the year.
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