Posted by NCWayne on September 24, 2013 at 20:30:41 from (98.21.228.82):
In Reply to: Your opinion posted by 37Chief on September 24, 2013 at 15:59:50:
Being a mechanic things might be a bit different, but I agree with not charging when something happens like your water pump goes out. On the other hand, if your charging hourly then having to take your time to repair damaged caused by debris in the field should be included in the price, along with at least a portion of the parts damaged. Now if you agreed to do it for a definite, flat rate, then you should have had the price padded with enough to cover any typical, unforseen, problems and still be able to turn a profit.
Looking at if from my perspective, as a mechanic, My reasoning is this. If I charged flat rate then any problems encountered would be covered in the price. However when I charge by the hour, if I run into something like a dozen broken bolts in an exhaust manifold, a part siezed to a shaft that takes ten times as long to move as it would if it were free (things flat rate will never cover, and the very reason I work time, and material on everything)it's not my fault the customers machine is that messed up. In the end the customer gets the bill for the full amount of time I spent working on their machine, broken bolts, siezed part, and all.
Basically, in my case it's not my fault the bolts rusted off and broke, the part sheered a key and spun causing it to lock up, or was so old it was rusted tight enough for it to be siezed, etc, etc any more than it's your fault there was debris in the field that damaged your mower. In the end what you do is up to you, and you alone, but if you were working for me I would understand that you have a business to run, and if you give away your time, and parts, for free, to handle a problem that was no fault of your own you wouldn't be in business very long. As such, I would understand and have no problem paying. As far as my customers go I don't think any of them would have a problem with it either.
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