Posted by Super-H-Mike on December 17, 2013 at 07:52:27 from (76.164.147.173):
In Reply to: ot. need opinions posted by greg k on December 16, 2013 at 16:22:48:
I am self employed in the service industry as well. My policy is I dont charge anything if I dont fix anything. Up front, this seems like it costs you money and time, and it does sometimes. But , it avoids alot of worries and problems on the "backside". Customers love this policy of course, and they tend to feel apreciative and even obligated to you somewhat. Plus, you dont have to worry about that phone call saying " You just fixed it and now its not working again, and I paid you to fix it ". At that point its a problem and will be difficult to bill them again for the final repair. Its not really fair, but it goes with the territory.
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