I'd tell the lady that, since she already knows your position, and you already know hers...she can keep her $50, and she can hire someone else next time. No use trying to keep a customer you've already made unhappy.
Cut your losses. If you take the $50, she'll be bitter and hold it against you. If you send her home with her money, you're showing her that some things are more important in life than money.
You don't need her holding a grudge AND remaining a customer. You've already spent another half an hour on the phone over this...what's your time worth, if you had spent that time on a money-making venture? Cut your losses. Tell her to keep her money. And then be done with her.
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Today's Featured Article - Oliver 550 Purchaser Checklist - by Greg Sheppard. Pound for pound the 550 is better than anything I've seen. It has great power for its size and can really hunker down and lug. Classified as a 3-bottom plow depending on soil conditions. I personally don't think it can be beat for a utility tractor in the 40 HP range. They are extremely thrifty on fuel, at least my DSL is. Most drive train parts are fairly easy to get. Sheet metal is probably the hardest thing to
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