Posted by Dick2 on April 14, 2014 at 04:46:44 from (174.19.244.202):
In Reply to: They did it again! posted by Greg1959 on April 13, 2014 at 18:23:56:
Here I have trouble with all of the auto parts stores. If it isn't on the computer, they people at Autozone and O'Reilly's can't find it. I have trouble finding the right parts on NAPA's online site; sometimes when I go to the NAPA store even the counter person can't find the part on their computer - and they complain that they saw it on their computer just a few days before.
One of the NAPA gals knew they had the part even though it didn't show on the computer - the part was right behind her on the shelf!
At the AC branch where I worked out of, we had a parts manager (before computers) that knew every part in the branch and which bin the part was in. He would even convert old part numbers to the new 6-digit part numbers in his head. He never had to use a parts book when he was on the phone; he just knew the parts, their numbers and whether they were in stock or not.
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