Your dealership sounds like a great place to buy a tractor. There doesn't seem to be any used tractor dealers in my area that show any common courtesy to prospective customers. Every used tractor dealer I go to just exudes the attitude that they would rather not be bothered. They make me feel like I am a total annoyance to them and that they wish I would just go away.;
Yesterday, I drove 2 hours to get to this used tractor dealer. I had called the day before to tell them I was coming and what tractor I was interested in. When I arrived, there were no customers there. I found someone, told him who I was and who I had talked to the day before and the tractor that I was interested in seeing. This person asked my name and then disappeared through a door (I assumed he went to look for the guy I talked to the day before). Ten minutes later he reappears, says nothing to me, picks up the phone and calls someone. Ten minutes later he is finished with this call, he then asks another guy at the parts counter if he had seen the guy I had talked to the previous day. That guy said no. I informed this guy that I was just going to walk out and look at the tractor myself. He said he would send someone out. I went out to look at the tractor. Thirty minutes later, I was still waiting for someone to come out with the key to the tractor. Finally, I gave up and left.
What amazes me is that this place seems to be thriving! Maybe you have to belong to some kind of club to get any service -- who knows?
Where is your dealership located? Maybe you have the only remaining dealership that treats people like human beings.
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