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Re: Off Topic, Phone Service Question


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Posted by Mark - IN. on September 11, 2014 at 17:59:28 from (73.51.22.90):

In Reply to: Off Topic, Phone Service Question posted by spudm on September 10, 2014 at 19:13:05:

Well, if you go VOIP, ask them what happens when you dial 9-1-1. For whatever reason, VOIP service providers don't have to meet the same standards as say, Verizon or AT&T. As a telephone repairman, I work on 9-1-1 systems. Adminttedly, some VOIP providers do what they should do, when someone dials 9-1-1, the call comes in 9-1-1 trunks to a dispatcher that gets the telephone number that is doing the calling (ANI) and automatic locator (ALI) that shows where the call is physically coming from, including cellular if its Phase 2, which almost all are now. But with VOIP service, several simply route their emergency calls to the main number of police departments that have Caller ID no different than most people's home phones...get the number and maybe a name, no location. Location is criticle for emergency calls. How does the squad car, fire truck, or ambulance show up without an address or if the call doesn't come into a 9-1-1 call center so that they can be dispatched?

Something else that happens. People get VOIP service, pick up their phones and take them with them on vacation, business trips, etc because they can. Sometimes they then dial 9-1-1. For the VOIP service providers that do setup their service to call your local 9-1-1 PSAP (Public Service Access Point) as they are supposed to, guess what happens when you pick up your VOIP phone and put it in your suitcase and take it along that business trip with you because your calls will follow you...and you have an emergency in your hotel room and dial 9-1-1 from it? It will dial 9-1-1 all right, and your emergency call will route through your VOIP service provider right to the 9-1-1 center back home. "Hello 9-1-1, what's your emergency?"..."Oh God, I'm having a heart attack", and they race to your home where the call shows came from, and you die on the hotel floor half a country away. I've witnessed it. The guy died in a Florida hotel room, his call went to the 9-1-1 center nearest his home in Illinois because the ambulance showed up correctly in his Illinois driveway.

Good luck.

Mark


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