Posted by fixerupper on September 20, 2014 at 06:32:22 from (100.42.82.100):
In Reply to: good parts men posted by ertl collector on September 19, 2014 at 19:02:13:
Im-to-deep, very well said! A parts man once told me he kind of enjoys it when i come in because i know what I'm talking about when i need a part. I've never forgotten those words so i try to prepare myself first before i go to the dealer. I almost never work with a machine newer than 20 years old so that helps too. If i need a part NOW, which isn't often, the parts man will search other dealers close by for me.
The store manager has a lot to do with it too. The dealer i frequent is like a coffee shop. Customers are standing around chatting, sometimes with the salesman or store manager joining in. Another store near me that handles the same brand has an atmosphere that feels purely commercial, like they could care less if i walk in the door or not. The parts men have a blank stare and usually i'm the only customer. The parts men are competent and the mechanics in the shop are good, the personal side of doing business isn't there and that is part of what brings in customers. Jim
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