I had the Branch Service Manager out on a problem with a tractor. The owner started cussing the tractor and the company as soon as we came into the dealership.
He continued his harangue while we diagnosed the problem and decided what was needed to fix the problem. The Service Manager quietly told him that, if would make him happy, that we would take care of everything even though that unit was far out of warranty.
customer kept right on complaining untilService Manage told him: "I said that I'd take care of everything if it made you happy; if you aren't happy with what we are going to do I'm not going to give you anything!"
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Today's Featured Article - A Brief History of Tractors in Australia - by Bob Kavanagh. After Captain Cook's exploration of the east coast in 1770 the British Government decided to establish a penal colony in Australia. The first fleet arrived in 1788 and consisted mainly of convicts who were poorly equipped and new little of farming techniques. The colony remained far from self-supporting and it was not until the early 1800's that things started to improve. Free settlers started to arrive, they followed the explorers across the mountains and where land was suitable set up farms. T
... [Read Article]
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