I work for a Deere dealer and they're called a redo here. I've also heard a few guys call them comebacks as well. There's nothing sugar coated about the word redo. You get to re-do the work. There's no mistaking why you're doing it over again either. You screwed up, and now you get to do it over again. Ag side is actually pretty fair compared to the automotive side. You get paid for comebacks, but it goes into your efficiency numbers through, so when it comes raise time, redo's don't help you any. In this specific Deere dealer organization, there's no flat rate either. Warranty is flat rate in that the dealer only gets paid so many hours by Deere, but the tech gets paid what ever he/she worked. It's also not cut and dried. If you can justify the hours to Deere, the dealer will likely get paid for them. Each tech is also x percent efficient, based on what the dealer gets paid for,(whether customer or warranty paid) and how many hours the tech gets paid for. They expect at least 100% efficiency, and are ideally looking for 110-115%
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Today's Featured Article - Third Brush Generators - by Chris Pratt. While I love straightening sheet metal, cleaning, and painting old tractors, I use every excuse to avoid working on the on the electrics. I find the whole process sheer mystery. I have picked up and attempted to read every auto and farm electrics book with no improvement in the situation. They all seem to start with a chapter entitled "Theory of Electricity". After a few paragraphs I usually close the book and go back to banging out dents. A good friend and I were recently discussing our tractor electrical systems when he stated "I figure it all comes back to applying Ohms Law". At this point
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