First off, if you drop anything off at a repair shop, GET A RECEIPT!
That doesn't cover them lying to you about the condition of the item to convince you to scrap it, so they can turn around and sell it themselves, but at least they can't lie and say you never dropped it off.
After that, SMALL CLAIMS COURT. You may not get your item back or even get reimbursed, but they will have a judgement against them.
On the UPS side, it is the SHIPPER that has to follow up with UPS for damaged/lost items. When you get a mangled box, contact the shipper. The insurance is in their name. You have no right to make a claim.
If you are the shipper and didn't insure the shipment, that's your fault and you just need to suck it up and make it right with your customer. Chalk it up as the cost of doing business.
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Today's Featured Article - Show Coverage: Godfrey, Illinois Country Days - by Cindy Ladage. Except for last fourth of July's Old Gold show in Springfield, Illinois, I don't remember when it was so hot. Nevertheless, the heat didn't keep vendors and visitors alike from enjoying the third annual Country Day's Event. Jane Elliott said the event was originally a one man show. "Barry Seiler, owner of Country Town Farm Supply store used to invite people up to the Johne Deere store. He would give hats and a free meal for everyone that brings a tractor." Elliott said while this
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