A number of years ago my family and I were on a long road trip. I noticed a problem with my car--slow acceleration, lurching, etc. I suspected transmission. By the time we got to--I believe it was Charlotte, NC--it was really bad. We checked into a hotel and I began looking in the phone book for transmission shops.
Next morning I took the car in to the shop I had (blindly) selected and told the guy, "I think my transmission is going out." If ever there was a pigeon who volunteered to be plucked, it was me.
The guy took my car for a drive. He then put it on the rack. He drove it again, then back on the rack. He had two mechanics inspecting it. The entire process took about an hour and a half. When the guy came into the waiting area with a serious look on his face, I was ready for the worst. Instead, I was flabbergasted when he said, "Sir, I don't think you have a transmission problem. I think it's a bad fuel pump." He even recommended another shop to take the car to.
I asked how much I owed for the inspection. He said, "No charge." I couldn't believe it.
When I got home I not only wrote a letter of appreciation to the transmission shop, I sent a copy to the newspaper there. I hope they published it.
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