Training, training, training! As others have stated a lot of the box stores just don't do it. I was completely blown away about 15 years ago in a Wal Mart where the electronics department MAGANGER didn't know a darn thing about computers she was trying to sell. That's when I first noticed this trend. Many other stores are doing the same thing. Training cost money and cuts into the bottom line. Except sometimes it backfires. Back then I was dropping 500-700 a month in Wal Mart super centers with grocery shopping and everything else. Now I spend ZERO there. So yea, they save money by not properly training the workers but the drive customers away too.
Now here, HD and Menards are to 2 available to me. Experiences in both makes HD my go to place. Now we have 2 local lumber yards too. Both of them are extremely high priced. Great service but you pay for it. On lumber they are almost 2X the cost at the box stores. Yea I need one sheet of ply or a couple of 2x4s I won't drive the 25 miles. But like last year when I had a project that ran about 2500 bucks through HD? I'm not handing the local crooks 2K.
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Today's Featured Article - Madison's County - by Anthony West. Philip Madison has been a good friend of mine for quite some time. He has patiently suffered my incessant chit chat on the subject of tractors for longer than I care to remember, and on many occasions he has put himself out, dropped what ever it was he was doing, to come and lend a hand cranking handles, or loading a find onto a trailer. Although he himself has never actually owned or restored a tractor, he was always enthusiastic and always around helping with other peoples projects.
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