Re: How small businesses lose business--customer service!

Posted by RandyB(MI) on May 14, 2017 at 06:51:24 from (97.95.169.203):

In Reply to: How small businesses lose business--customer service! posted by littlefarmer on May 13, 2017 at 09:47:08:

I've been on both side of this dilemma as was self employed in auto body/paint most of my life . I can see both side BUT , as a business owner you agree to take certain risks , slow times , hectic times rude customers etc along with the good. You also have the right to mark up a product to any percentage you see fit as long as it still sells. You are afforded a lot of liberties at the expense of a customer who knows nothing of it. In some cases you even get "tips" over and above the price, sometimes mandatory tips even. So, that being said, if you can't be polite and professional over the phone, then don't answer it. If you are going to let a few irritable customers set your mood for ALL customers that day or if you just plain have too thin a skin to handle it , then just maybe you should find another line of work where you can just punch a time card and show up brain dead all day and get your paycheck. For people who just "don't want to deal" there are factories and other jobs where you just never have to deal with the public. Anyone ho has dealt with the public long enough should have it down by now. Some shouldn't even be around the public at any time. This is where the problem usually rears it's head , the actual "owner" of said business usually knows all this and has it down pat. whereas people who are just hired by the hour to "run" certain departments are not screened for "customer friendly" qualities. They will bring ALL their daily baggage to work with them and you will be the receiver of their attitude that day. The customer still holds the $$$$ that you are in business to get. It doesn't come from his billfold to yours until he's happy. Where or how or why or when he decides to spend his money is his business and always will be. So it will be a losing battle for any business person who thinks they are going to "retrain" the public. THEY still have the $$$$you , and a hundred competing business' are trying to pry loose. I , myself, black listed a few individuals (customers) through the years but it wasn't until they proved to me over a more than a few transactions who they really were. Everyone starts out equal , that person on the phone about cherry trees could be willing to put in and order for 500 and pay your company to plant them too. How can you know any of this by a two minute phone call when you are more interested in the people at your counter buying a flat of petunias ? Again. NOT taking sides here, but one must remember who has the $$$ and who wants it.

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