Yesterday I took my 11 yr. old pickup to a local repair shop for State inspection to find I had a worn lower ball joint. I can't do them anymore so I told them to go ahead and replace it knowing that I could count on their job from previous experiences with the mechanic.
Before even asking for an estimate the manager spouted out with the cost. He had consulted his shop rate manual and that's what I was going to pay! Knowing the same repair would take me 2 times longer in my cold garage I consented.
He said that there would be 1.8 hrs. labor The repair took about 1 hour. The guy that did the repair knew me so he kindly rotated my tires and put it on alignment machine (which it needed both) and got the other .8 hrs.
The new manager would have still charged me for 1.8 hr. even if it took 1 hr. I'm lucky I got a mechanic that looked out for me.
If your repair is not in a shop rate manual many shops don't want to touch them. And many don't know how to estimate! So instead of a straight we can do this or not, we get maybe or we don't have time and they focus on quicker money.
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