I "also" will fill out surveys when/if things go exceptionally well. It's not good when all someone hears is negative stuff all the time.
Whenever I have to speak with a Customer Service Rep, I always try to keep in mind that they're just a working stiff. They didn't cause the problem. Sometimes I'll get a Rep that's so bad I have to complete the survey because that person needs to be working a different job. ....ANY job!
As for sales people, that's how they earn their living. Should I feel somehow "privileged" because I happen to know him or her?? Should I "expect" them to take money out of their pocket (giving up their commission) just so I can buy something?? If I feel I'm being taken for a ride, I'll go elsewhere or do without. If not, I'll buy. I think most people are this way.
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Today's Featured Article - Engine Valves - Some Helpful Information - by Staff. Intake - On the intake stroke the piston moves doward, sucking in carburized fuel through the open intake valve. Exhaust valve is closed. Compression - With both the intake and exhaust valves closed, the pistons upward stroke compresses or squeezes the fuel into the combustion chamber. Firing - Ignited by the spark, the compressed fuel explodes and forces the piston downward on its power stroke. Intake and exhaust valves are closed. Exhaust valves and seats are exp
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