The sidekick isn't reseting the modem, its actually interrupting the connection for the modem and making it reestablish a connection. If there is very light trouble you may see temporary improvement but that's all. Its hard to say with out being there to work on it of course, but from every thing you've said my guess would be that the trouble ( short, ground, or open) is coming and going. Remember you can have trouble on the line in varying degrees. A very light short can exist and not cause any noticeable trouble but if the line gets wet or is disturbed in some manor it can become a hard short and interrupt service. With voltage on the line you really only have the option to test the wires on your side of the box. My educated guess tell me the trouble is out in the main telephone cable, but again with out being there its just a guess. Keep playing with that sidekick it does come in handy. I use it in other applications too, even shooting trouble on tractor wiring!
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Today's Featured Article - The Niagra View Mobile - Powered by a 1959 Ford Tractor - by Mark Massey. In 1959 the Niagara Frontier Transit Inc. of Buffalo, New York designed and built six Viewmobiles for the Niagara Frontier Sightseeing Inc. for use as a sightseeing ride at the Niagara Falls State Park, Niagara Falls, New York, powered by a 1959 Ford 611 Tractor.
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