It is sad to hear these comments, not that I don't believe them.
To balance the comments a little, like NY986 the JD Store/Service Manager here in Western WI gave me the advice I needed, printed instructions, and the part numbers I needed for the parts counter. On one occasion he even went and helped the Parts Guy find the part.
I am just a hobbyist but I buy most of my parts there and bring the entire place a box of dounuts before break once in a while. Maybe this helps.
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Today's Featured Article - Engine Valves - Some Helpful Information - by Staff. Intake - On the intake stroke the piston moves doward, sucking in carburized fuel through the open intake valve. Exhaust valve is closed. Compression - With both the intake and exhaust valves closed, the pistons upward stroke compresses or squeezes the fuel into the combustion chamber. Firing - Ignited by the spark, the compressed fuel explodes and forces the piston downward on its power stroke. Intake and exhaust valves are closed. Exhaust valves and seats are exp
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