Posted by pete 23 on February 24, 2020 at 11:35:26 from (45.52.58.80):
In Reply to: So Call Warranty posted by Traditional Farmer on February 24, 2020 at 05:25:13:
Warranties cover a lot of things that they don't legally have to just to keep customer happy. When you work at a dealer you see all kinds of crazy stuff. It depends a whole lot on who the dealer rep is and who is doing the repair.
I remember my boss covering a clutch job one time. Customer completely crushed the pressure plate while pulling tractor together. Gave him a new pressure plate, some advice and ate it so to speak.
Also, if a fan belt fails in very low hours, just much simpler to give the guy a new belt than tell him the corn cob that got wedged in there caused the problem. Should have made it so corn cobs could not get in there. And so it goes.
Equipment out of warranty with major failures are the real problem. Always best to talk nice and see how things can be worked out. Blowing your stack might get you a better deal today, but if you are in it for the long haul, it will cost you later. That goes both ways, dealer or customer.
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