Re: time for this old guy to retire/new electronic

Posted by Mark - IN. on October 04, 2005 at 17:27:07 from (205.188.117.6):

In Reply to: time for this old guy to retire/new electronics. posted by thejdman01 on October 04, 2005 at 13:35:22:

Sometimes I feel like you anymore. The big push in my field of telecommunications is VOIP (voice over internet protocol). Everyone is selling it, someone's installing it, and I'm one of the guys that gets sent to fix it, never finding records of anything - no IP addresses for servers, routers, gateways, subnet masks, nothing. And when walk in to see a customer for the first time after was installed 6 months earlier and never worked right from day one, customer is usually pretty unhappy. Nothing like looking like you have two left feet to dance with. Is embarrassing, but these days there doesn't seem to be any shame or embarrassment, just nice looking pie charts for the share holders.

Worst of all, are subbing out the Central Office tech support to India, for instance. That may not mean anything to most, but the CO is the heart of telecom. And when you call tech support, you get someone whom you can't understand, and doesn't care that you can't understand them. That's real bad. Ask those guys a question, they always say in broken English "Pleased to be thanking you for being put on hold", put you on hold, call all the way back to the same place that you were trying to get in the first place and always used to get, get an answer from someone that you can understand but they can't, and then come back and try to give it to you in a language you can't understand. Then you ask them "Well, if I do that, won't it cause this...", to which they say "Ahh yes, yes, yes, pleased to be thinking that is a good point, so pleased to be thanking you for being put on hold again", then does it all over again. About 5,000 times again, in one call.

Not like the old days when stuff didn't break nearly as much, and when it did, you didn't toss it in the trash, you fixed it. Now they just ship it to the customer to change, and when he/she doesn't get it right, you get sent to have your head handed to you on a silver platter by a customer that you've never met or seen in your life.

Mark

Follow Ups:

Post a Followup Name: E-Mail: Subject: Comments: Optional Link URL: Link Title: Optional Image URL: Email Notification: If you check this box, email will be sent to you whenever someone replies to this message. Your email address must be entered above to receive notification. This notification will be cancelled automatically after 2 weeks.

TRACTOR PARTS	TRACTOR MANUALS

We sell tractor parts!  We have the parts you need to repair your tractor - the right parts. Our low prices and years of research make us your best choice when you need parts. Shop Online Today. [ About Us ]