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Dell Computer and the awful service they provide..
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Posted by Roland Jackson on January 14, 2006 at 10:29:18 from (69.19.14.21):
Recently, I purchased a Dell Computer which I really like. Even though it was a brand new laptop (Inspiron 6000),and Word software was installed at the factory, I couldn"t get Word to load. So, I called Dell support the next day after receiving the laptop and spent almost 4 hours while they sent me from one person to the other. I spent most of the time on hold listening to awful music. Twice during those hold times I lost connection with them and had to call back. The third time I lost the connection, I gave up. Life is too short to spend it with smoke coming out my ears. But I liked the computer in every other way. Yesterday, I got a bill in the mail from them for $99. I spent another 4 hours on the phone with them..waiting while they passed me from person to person in order to get my problem resolved. Same story...phone disconnected several times...and I had to call back...only start all over. Third time I got disconnected, it was past my bedtime, so I just went to bed. This morning I have tired the chat method of service. Didn"t work...Been on the computer from 8:30 am. Now it is 11:56am. Same thing...wait...wait...get cut off...or session times out. No Help at all. I am not one to air problems...but I am sick and tired of being a member of Dell"s Preferred Account. Brand new computer that I paid cash for thirty seconds after I bought it...and doesn"t work right when it arrives...I call them...and get the run around....don"t get the problem resolved...and they send me a $99 bill...I don"t have the time to spend hours on the phone trying to resolve these issues. Any help you can offer would be appreciated. O-Yes...if I want to buy a computer...I can talk to someone in seconds...and they speak very good english. And I don"t get passed from person to person and hung up on! Go figure. Ok...I feel better...but still owe $99!
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