Over the years, I have dealt with many places, usually for my vehicles, going over a detailed list of what I want done, no question on the price, I just want it done, because my job takes all my time, working a couple hundred miles from home and weekends and holidays was valuable time that you would hate to waste with things you could afford to have done by others.
And I have seen this scenario before, it's total bs, and many times you can tell up front that you are getting lip service, your whatever it is being worked on will be an ornament at their place unless you call and get all over their collective @sses until it's done. Now why do I want to have to do that when I do the same thing at work, checking on people and things to be done, big part of high rise building construction is to make deadlines, who needs it out side of work? I have also been fortunate enought to have dealt with a a couple of good service managers, that handed my list to the mechanic and it was done to the letter, one particular dealership where he said that I have one mechanic here that is top notch on the ford trucks, like mine, the work was done well and on time and he said in appreciation for your business I'll arrange for him to work on your vehicles, I met the mechanic and at times I'd drop a few thousand in work to this dealer, was a good relationship, you pay a premium but at least they made sure to do a great job everytime. I had an engine light that kept coming on, in the shop several times, kept coming back on, finally this mechanic figured it out.
It defies business ethics to bump customers, it means that you are shorthanded, and do not know how to manage your time, nor put the extra effort in to catch up or keep up with the backlog. It's not the easiest business to be in. We had a ford tractor dealership and regardless of what came in the shop, tractors or implements, time was managed to make sure all customer work was done, no matter how the schedule was manipulated, we also asked people to try not to wait until the last minute whenever possible, but that was about it on our customer policies, we always took care of our customers. We also had 2 tilt bed C series ford trucks for pick up and delivery, and 2 small service trucks 4 mechanics and 2 parts people that worked as a team to get it done, things were not like this years ago, I can certainly relate to the situation, I remember a lot about that business, although just a kid, without the good service, the customers would be gone and some of the large sales, like one we had to the power company for backhoes, were only closed after they tested out our service by intentionally leaving a tractor unplugged in the winter to see how we would respond to get them going again, 1 machine serviced properly and promptly sold 29 more later on, it was a big sale for us.
It's either do it yourself, or you have to ride these kind of people, when they should have just refused the work to start with, hey I'm just too busy looks a lot better to a customer than taking in something and letting it sit there.
I recently took our late model compact from the horse farm to get fully serviced at the dealer who sold it, was actually our competitor back in the dealer days and they did 95% on the list, I had some nitty gritty annoying things in there as well, that were not critical, a missing guard and minor things that if I had the parts I'd just do myself. I called up and checked a few times, but nothing like what you describe, he'd be right out of busines, they did a good job with a tractor that sees a lot of use and needs regular service work.
I'd have pulled that baler out of there after 1 week, and they should have just turned down the work, to begin with. You don't need them anyway, just find and order what you need and get it off the web, and those balers, you are best off knowing how to work on them anyway, keep some necessary spares on hand, my father was probably not the most mechanically inclined but kept a pair of late model ford moco's and 532 square balers running without having to take them to our shop, need to have patience that is for sure, not easy but can be done, sometimes just best done yourself when outside resources are unreliable.
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Today's Featured Article - A Brief History of Tractors in Australia - by Bob Kavanagh. After Captain Cook's exploration of the east coast in 1770 the British Government decided to establish a penal colony in Australia. The first fleet arrived in 1788 and consisted mainly of convicts who were poorly equipped and new little of farming techniques. The colony remained far from self-supporting and it was not until the early 1800's that things started to improve. Free settlers started to arrive, they followed the explorers across the mountains and where land was suitable set up farms. T
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