I absolutely agree with your statement on the cussing customer!- Last year I had a 316 Deere mower come in for work. It originally needed a pto switch and a ignition switch replaced--which I did on his trailer. Test ran unit following repair, and the pto clutch had engaging issues....customer said, lets just do the clutch since its here. I was putting on the clutch, and the man ups and leaves....go to test run the unit following clutch install and the starter motor burns up.....now what, huh? Call the customer and inform him of this--cusses at us...decides he wants a used starter installed---removed engine and put a used one on ....customer takes it home and then has the balls to b!tch and complain it has a drag in the starter. We inform him he opted used...so then he calls and leaves a nasty cussin' voice mail for our boss. So, after our butt chewing for doing as the customer requests, the guy gets a free new starter (worth 400 bucks, and all the labor) for this old mower....then he's cusses us out for the mower backfiring now....Once this was all done, the shop foreman just told me not to worry about it, and he'd handle it with the boss....I think it just got swept under the table in the end, and I could care less if the guy would ever show up again....his first impression was a lasting one.
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