Only thing you did I would question is leaving the 2nd baler there after not getting the 1st one right.
If the dealership is too big to bother with small accounts, say so from the begining, don't keep the equipment sitting around for months and then not service it at all. It's fine if the dealer only wants big accounts, but be upfront about it.
Most dealerships have an off-season program to inspect & fix machines - sounds like the balers where there long enough to get in on the off-season times.
I don't know you Nancy, you could be whining problem customers, who knows? ;) But most dealerships I visit love the type of customer who drops off a machine & says get it field ready - that is a lot of profit for them. Tightwads like me are the problem for a dealership. ;)
There is far more profit in $5000 of fixing something than in $100,000 of new sales, so that argument doesn't fly for me.
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