Could very well have a broken blend door and the heater core is simply shut off to the entire heating system. In fact she may be even getting air conditioning as well as no heat! The auto companies use a cheap plastic door with a hexagon drive at the bottom and sometimes it crumbles there and the door just flaps shut on its hinges. It has a variable control hooked into the bottom of the hex. That is what you are controlling from the control on the dash. You may be able to see the controller at the bottom of the dash by where your feet go up under by the passenger side. If you can get at the controller and take it out you may be able to reach up in there and open the door by hand and wedge it back open temporarily until you can take the dash out. And taking the dash out on that car is probably no fun. I had to do it on my lincoln Navigator and it was a royal pain for a $27 dollar part. Ford dealer wanted about $1000 bucks to do it. No kidding. I also just got to have the pleasure of doing the heater core on my Dodge quad cab pickup. If you look a the picture they were taken in the same spot in front of my pole barn. Both were hidious jobs. I think the dashes on new vehicles are the worst design of anything being made now.
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Today's Featured Article - The Niagra View Mobile - Powered by a 1959 Ford Tractor - by Mark Massey. In 1959 the Niagara Frontier Transit Inc. of Buffalo, New York designed and built six Viewmobiles for the Niagara Frontier Sightseeing Inc. for use as a sightseeing ride at the Niagara Falls State Park, Niagara Falls, New York, powered by a 1959 Ford 611 Tractor.
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