I agree with you. What you needed was a small item. But it could lead to a bigger sale. When I was on the road I would stop and check on customers in the town I was in. Not all the time but enough that they knew I cared about them. My boss at the time told me to stop doing it. Until one customer ordered a genset at eighty thousand dollars. Ask him later if the coke I bought the customer. Was worth the sale. One reason I was fired was because I treated the customer with respect and tried to help them.I always had my jobs done and the company never suffered by me checking on customers.
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Today's Featured Article - The Nuts and Bolts of Fasteners - Part 2 - by Curtis Von Fange. In our previous article we discussed capscrews, bolts, and nuts along with their relative hardness and thread sizes. In this segment we will finish up on our fasteners and then work with ways to keep them from loosening up in the field. Capscrews, bolts and nuts are not the only means of holding two parts together. When dealing with thinner metals like sheet tin, a long bolt and
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