37 chief said: (quoted from post at 01:29:17 01/29/10) I go into the local Napa store this evening to buy a dis cap. The part guy is helping me. The phone rings, the parts guy stoppes helping me and starts looking up a part for this guy on the phone, like I'm not there. I told the parts guy to tell the phone person to waite, and get my part first. Maybe I'm getting grouchy as I get older,but this has happened severl times to me in the past, and I don't think it's right. Stan
Yeah, I can see both sides of this issue.
I call first to see if they have the part, but because I'm seated at my kitchen table listening to whatever radio station they've got me tuned to on hold, I don't mind waiting 5 minutes or so. If they leave me on hold, I'll figure they are REALLY busy or forgot about me and hang up to call again in a few minutes.
What REALLY bugs me is when I'm standing in a HD (or other store) waiting to ask a question of the store worker who is helping another person and someone walks up and says "excuse me, where are the .....". Only once I can remember the worker saying "I'll be with you as soon as I take care of these other customers". THAT was a smart store worker. I do remember one time where the kid stands up and says "they're right over here" and walks to the next aisle leaving the customer he was waiting on shaking his head as he walked out.
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