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Re: How dealers loose business to BB stores 101...........


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Posted by thurlow on April 13, 2010 at 10:36:28 from (74.177.51.240):

In Reply to: How dealers loose business to BB stores 101........... posted by dave2 on April 13, 2010 at 04:09:11:

Just got back from Memphis (50 miles one-way); carried the wife's car (Cadillac CTS) in for oil change/service; it's still under warranty and they're persnickity. She had a blown turn signal bulb and I asked the service manager to replace it (woulda done it myself, but I knew I was getting it serviced today) In about 20 minutes, he comes into the waiting area and said that the socket was corroded and also needing replacing........$75.00. Told him to fix it. About 2 minutes later, I thought how can the socket be corroded; it's all sealed up. Went out to the shop and asked to see old socket; he handed it to me and followed me out into the sunlight; it looked BRAND NEW. I showed it to him and just looked at him........told him I'd been a farmer/mechanic for better than 50 years. He said that based on their experience, a new bulb would fail within a week if the socket wasn't replaced; told him just to put the old one back; (it just snaps in) he said, well, that'll be $60.00. I said how much is the bulb; $30.00. $30.00 FOR A PARKING LIGHT BULB???? Well, it's actually only $10.00. Said he would discount the labor. Told him I wasn't happy; just put the thing back together and let me leave. He said, well, actually it's ready to go (hood was down and technician had walked off. The oil/filter/service price was the same as always; he charged me $26.00 for the bulb/socket and labor. Never heard so many different stories out of anyone's mouth.


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