Posted by RayP(MI) on July 19, 2010 at 14:07:44 from (207.241.137.116):
Got a letter today that Frontier (whoever they are) are my new communications company. Change of service provider notification. Anyone else getting this???? Did I just get bumped to a new carrier??? Or is this legit?
I called their 877 number, and after a whole bunch of runaround, and computer back and forth, I got to talk to a real human. She didn"t have a clue, except that they sent me an email. (They did not.) Then she decicded they did not provide computer communications and transferred me to another person who was in charge of telephone service. She got snotty, and I asked for a supervisor. Finally after an eternity on hold, supervisor came on, but would not release any information, until i gave her an account number, which I didn"t, so then she decided if I could guess to the nearest cent what my last bill was....
Not the way to welcome the apparently large number of Verizon customers that they alledgely have inherited, if indeed they bought out Verizon. I told her she was a mere inches from loosing the account. I can live with a cell phone. If it wasn"t for all the people who need to contact us by the old number, I"d chop it off in a second.
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