I can comment from the other side of the fence. I agree it does start at the top and quite often has to do with the management. I have worked for the same company for 18 years in different operations and seen it work both ways. I have even had the opportunity to start up a couple of operations as well and I not only insist that both sides talk but that they work together. In my opinion the fence gets built because there isn't an incentive to work together and neither side understands why the other is doing. I seen everyone struggle with my approach but in the end we all work better together and things generally work better. It is very difficult to get others to view the world from any other vantage point than their own. In fact it is even harder for someone to be able explain what they need to to someone outside their group. I have often times found myself becoming nothing more than a translator to help get all parties on the same page. In my current job I have been able to get great cooperation and communication between the office shop and field service. Now if I could only get that pushed out to the sales force. Well mornings perfect..
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Today's Featured Article - An Old-Time Tractor Demonstration - by Kim Pratt. Sam was born in rural Kansas in 1926. His dad was a hard-working farmer and the children worked hard everyday to help ends meet. In the rural area he grew up in, the highlight of the week was Saturday when many people took a break from their work to go to town. It was on one such Saturday in the early 1940's when Sam was 16 years old that he ended up in Dennison, Kansas to watch a demonstration of a new tractor being put on by a local dealer. It was an Allis-Chalmers tractor dealership,
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