No matter how it's handled, everybody loses in these situations. I don't think anybody desires these situations. I think most of the time, around here, the company charges for time and parts, and expects to be paid, unless the customer complains/starts negotiations. I've been in those losing situations as a repair person working a long time to find a tiny problem. The boss would negotiate with a customer. Mostly the situations were resolved so everyone could go on.
A few years back my Ford 655A TLB developed a flasher/warning light problem. I worked one afternoon, and the next morning, only to find a really stupid, simple problem. I told my friends at the shop where I used to work I was glad I wasn't paying someone to do it!
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Today's Featured Article - An Old-Time Tractor Demonstration - by Kim Pratt. Sam was born in rural Kansas in 1926. His dad was a hard-working farmer and the children worked hard everyday to help ends meet. In the rural area he grew up in, the highlight of the week was Saturday when many people took a break from their work to go to town. It was on one such Saturday in the early 1940's when Sam was 16 years old that he ended up in Dennison, Kansas to watch a demonstration of a new tractor being put on by a local dealer. It was an Allis-Chalmers tractor dealership,
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