The top of the hoe-boom is 9 feet when it's folded up - so that would make a total height of 13 feet and length of 22 12 feet. And as you said, if the hoe had to be extended and dropped, it gets a lot longer. About them brokering the job out - they might be exactly what they did. The truck already had a load of steel on it.
This company is supposed to be "professional" - and I gave them all the proper info.
I found a guy in Mio, Michigan that has an excavating company and sounds like he's knows what he's doing. He's going down tomorrow to get the hoe with a small dump truck and a tag-along low trailer. And he said he doesn't need the homeowner to dig a hole in his front yard for loading the trailer.
Funny thing about all this is - on the rare occasions I hire anyone to do anything, I usually do so with individuals - and not large companies and have rarely had a problem this way. This time - I hire a big, "professional" company - and they wind up being useless. And, to add insult to injury - they tried to make it sound like it was the homeowner's fault - not their's.
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